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Terms of Service

Last Updated: October 12, 2026

Welcome to vhciu.shop ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our e-commerce platform, products, support services, and related checkout features.

By visiting our website or submitting an order, you agree to comply with these Terms. If any provision is unacceptable to you, please refrain from using our services.

User Eligibility and Delivery Regions

  • Age Requirements: Users must be at least 18 years of age or possess legal parental consent to make purchases through our store.

  • Shipping Coverage: We fulfill and dispatch orders to the Czech Republic and other supported international regions.

Product Descriptions and Availability
We strive to ensure complete accuracy across all listed product details and rates. We retain the right to modify prices, fix inaccuracies, or discontinue items at any time. Visual assets are intended for illustrative guidance; actual items may feature minor visual variations.

Order Processing and Fulfillment

  • Handling Period: Orders are processed, verified, and packaged within 1 to 3 business days before dispatch.

  • Cancellation Rights: We maintain the authority to decline or cancel orders due to inventory issues, pricing mistakes, or unverified contact information.

Exclusive Cash on Delivery (COD) Payment Terms

  • Payment Model: Our storefront operates strictly via Cash on Delivery (COD) as the sole available payment method, with no other payment options supported.

  • Payment Execution: No advance online payments are required; you inspect the parcel upon arrival and pay the delivery courier directly in cash. Package refusals or item returns incur zero hidden fees or additional service charges.

Shipping Schedules and Transit Times

  • Logistics Window: Following the 1 to 3 day processing phase, standard delivery takes approximately 7 to 15 business days to reach destination addresses.

  • Please note that transit timeframes are estimates and can occasionally be influenced by external logistical factors.

Returns, Refunds, and Cancellations

  • Return Window: Customers may request a return and refund within 14 calendar days from the date of receipt.

  • Item Condition: Returned goods must remain in brand-new, unused condition with all original packaging and components intact.

  • Refund Procedures: Refunds for Cash on Delivery purchases are processed through alternative secure electronic transfer arrangements coordinated directly with our team after inspection.

  • Order Modifications: Order changes or cancellations are only permitted during the initial 1 to 3 day processing window prior to dispatch.

Prohibited Conduct
Users agree not to submit fraudulent contact details, place fake COD orders, attempt security breaches, or interfere with website operations.

Intellectual Property Rights
All textual and visual content displayed on vhciu.shop remains our exclusive property or is licensed for our use, protected by applicable intellectual property statutes. Unauthorized reproduction is strictly prohibited.

Limitation of Liability
To the fullest extent permitted by law, our website is provided on an "as is" basis. Statutory consumer protection rights under European law remain fully intact and unaffected by these Terms.

Customer Support and Inquiries
For questions regarding these Terms or to reach out for after-sales assistance, please contact our support team:

  • Store Name: vhciu.shop

  • Support Email: e01145983909@gmail.com

  • Delivery Destinations: Czech Republic and other serviceable locations

  • Payment Options: Cash on Delivery (COD) only (no prepayments, inspection before cash payment to courier, completely fee-free rejections and returns)

  • Return Period: 14 days from the date of receipt