Zásady vrácení peněz
Returns & Refund Policy
Last Updated: October 12, 2026
At vhciu.shop, we are committed to ensuring a transparent and reliable post-purchase experience. Should your order fail to meet expectations, you may initiate a return based on the guidelines outlined below.
Filing Timeline & Delivery Coverage
Return Requests: You are welcome to submit a return or refund application within 14 calendar days following the delivery date.
Shipping Destinations: We deliver to the Czech Republic and various other designated regions.
Payment Terms: All transactions are conducted strictly through Cash on Delivery (COD). With this payment method, zero online payment is required in advance; you simply inspect the package upon arrival, pay the courier directly in cash, and rest assured that any order rejections or product returns involve no hidden fees or extra surcharges.
Fulfill Orders & Logistics Processing
Order Preparation: Purchases are typically processed and dispatched within 1 to 3 days.
Transit Duration: Standard shipping takes approximately 7 to 15 days to reach your destination.
Initiating a Return
To request a return within the permitted 14-day window, reach out to our support team via email at e01145983909@gmail.com, providing your order details, contact information, and the reason for the return.
Our support staff will provide instructions along with the correct warehouse return address. Please note that packages sent back independently without prior approval will not be accepted.
Item Eligibility and Conditions
Products must be sent back in brand-new, unused condition, securely packed in their original retail packaging with all components intact.
COD Refund Process
Because payments are handled via Cash on Delivery, approved refunds for returned merchandise are processed securely through alternative electronic transfer methods coordinated directly with our customer service representatives once the returned item arrives and undergoes inspection.
Defective or Erroneous Items
If an item arrives damaged, flawed, or incorrect, please get in touch within 14 days of receipt along with supporting photos or videos. Once verified, we will coordinate an appropriate replacement or a full refund.
Exchanges and Policy Exclusions
Direct Product Swaps: We do not offer direct exchanges. If a different item is desired, please return the original piece and submit a new order through our website.
Exceptions: Return requests submitted after the 14-day limit, or items showing signs of wear, missing parts, or damaged packaging, cannot be accepted.
Storefront Assistance
Store Name: vhciu.shop
Support Email: e01145983909@gmail.com
Delivery Regions: Czech Republic and other serviceable locations
Payment Structure: Cash on Delivery (COD) only (no prepayments, inspect before paying the courier in cash, completely fee-free rejections and returns)
Return Window: 14 days from the date of receipt